- Responsible for managing and delivering the service business
- Monitoring the quality and compliance of service processes
- Identifying and reporting quality issues related to services and products
- Documenting service activities and contributing to product improvements
- Working closely with customers to gather detailed product requirements and feedback
- Collaborating with the team to continuously improve the service system
Service-Manager MEWP ((m/w/d)
ESS/Krefeld
Full-time
Permanent employee
Your mission
Your profile
- In-depth knowledge and experience with Mobile Elevating Work Platforms (MEWPs)
- Familiarity with repair and maintenance procedures for access platforms
- Experience in customer service and in working closely with sales and product teams
- Technical experience in electrical, hydraulic and mechanical systems
- Positive attitude, hands-on mentality and strong team spirit
- Willingness and enthusiasm to travel for business and work directly with customers
- Very good command of German and good English skills
Why us?
- Exciting responsibilities within a growing, international company
- Opportunities for professional development through training and further education
- Flat hierarchies and short communication channels, creating an innovative working environment
- A dynamic and motivated team with a strong focus on collaboration
- Attractive working conditions and a modern workplace that supports a healthy work-life balance
- An international environment offering plenty of freedom to contribute, take initiative and make a difference
About us
Welcome to XCMG, one of the world’s largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving, and road construction equipment for customers in the construction, mining, and energy industries.
At our Krefeld location, four subsidiaries are represented. In addition to the European headquarters, XCMG Europe GmbH, the site also hosts dedicated companies for research and development, strategic purchasing, as well as sales and service. Together, we drive investments and innovation forward.
With us, you will have the opportunity to contribute your professionalism and expertise while developing further in an intercultural and forward-looking environment.