Responsible for service and maintenance operations in the field of forklifts and port equipment
Ensure the quality and compliance of all service and maintenance activities
Identify and report deviations or quality issues in services or products and contribute to root cause analysis
Document service and maintenance activities and actively support continuous product and service improvement
Work closely with customers to capture machine requirements and operational needs in the forklift and port equipment sector
Manage and optimize internal service processes and interfaces (e.g., spare parts, logistics, technical support)
Lead a small service team and coordinate external service providers or subcontractors
Service Manager Forklifts & Port Equipment (m/f/x)
ESS/Krefeld
Full-time
Permanent employee
Your mission
Your profile
Solid technical knowledge of forklifts and/or port machinery (e.g., reachstackers, container handlers, industrial trucks)
Experience in maintenance, repair, and service processes for heavy machinery (hydraulics, electrical, mechanical systems)
Experience in customer service and collaboration with sales, product, and service teams
Technical background (e.g., mechatronics, industrial mechanic, electrician) or equivalent qualification
Hands-on mentality, team player, strong customer orientation, and entrepreneurial mindset
Willingness to travel for on-site customer visits; excellent German communication skills, good English skills
Why us?
Exciting tasks in an international and growing company in the field of construction and port machinery
Opportunities for professional development and training
Flat hierarchies, short decision-making processes, and a modern work environment
A motivated and collaborative team focused on innovation
Attractive working conditions promoting work-life balance
International environment with the freedom to contribute and shape your role
About us
Welcome to XCMG, one of the world’s largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving, and road construction equipment for customers in the construction, mining, and energy industries.
At our Krefeld location, four subsidiaries are represented. In addition to the European headquarters, XCMG Europe GmbH, the site also hosts dedicated companies for research and development, strategic purchasing, as well as sales and service. Together, we drive investments and innovation forward.
With us, you will have the opportunity to contribute your professionalism and expertise while developing further in an intercultural and forward-looking environment.