Spare Parts Support Specialist (f/m/x) – France

Permanent employee, Full-time · ESS/France

Your mission

Track, record, and follow up on after-sales spare parts and warranty cases
Coordinate with customers, factory teams, technical staff, and HQ in China for parts delivery
Build and maintain a tracking dashboard using Excel or ERP/ CRM for cases
Provide regular updates and reports to the After-sales Manager/ Technical Manager on case progress
Ensure timely supply and delivery of spare parts to meet customer needs
Support establishment of a structured after-sales service cycle

Your profile

College degree in Mechanical Engineering or related field, with 2+ years after-sales or spare parts experience
Proficient in Excel and data management/reporting tools; ERP/ CRM experience is a plus
Strong customer communication, problem-solving, and ability to work under pressure
Self-driven, proactive team player, capable of working independently
Fluent French, good written and spoken English; Chinese language skills are a bonus
Knowledge of construction machinery/ heavy equipment and experience handling warranty cases appreciated

Why us?

The opportunity to develop pioneering solutions in a creative environment
Competitive salary and additional social benefits
Flat hierarchies, open communication and a great team atmosphere
A wide range of training and development opportunities
Regular company events and a harmonious and collegial working atmosphere
International work environment with exposure to cross-cultural collaboration

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About us

Big Moves with XCMG!

Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industries.

We are represented by four subsidiaries at our site in Krefeld. In addition to the European headquarters XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and service. Together, we drive investment and innovation.

With us, you have the opportunity to contribute your professionalism and expertise and to develop your career in an intercultural and future-orientated environment.

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Your application!

We appreciate your interest in XCMG. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at HR@xcmg-europe.de.