Aftersales Service Specialist (f/m/x) Italy

Festanstellung, Vollzeit · ESS/Italy

Your mission

Ensure customer satisfaction through efficient aftersales support and clear communication
Manage product issues, coordinate timely solutions, and follow up with customers
Collaborate with technical teams and coordinate with the Chinese headquarters when necessary
Support general administration and operational tasks
Use online systems to track claims and spare parts procurement progress
Assist the aftersales manager in organising and delivering training sessions

Your profile

Bachelor’s degree or equivalent experience in relevant field
Fluency in Italian and English; knowledge of Chinese is a plus
Experience in technical support roles within construction machinery industry
Strong communication and problem-solving skills
Proficient with CRM, MS Office, and service management tools
Detail-oriented, flexible, and adaptable to changing priorities

Why us?

The opportunity to develop pioneering solutions in a creative environment
Competitive salary and additional social benefits
Flat hierarchies, open communication and a great team atmosphere
A wide range of training and development opportunities
Regular company events and a harmonious and collegial working atmosphere
International work environment with exposure to cross-cultural collaboration

Auf diese Stelle bewerben

About us

Big Moves with XCMG!

Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industries.

We are represented by four subsidiaries at our site in Krefeld. In addition to the European headquarters XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and service. Together, we drive investment and innovation.

With us, you have the opportunity to contribute your professionalism and expertise and to develop your career in an intercultural and future-orientated environment.

Auf diese Stelle bewerben

Wir freuen uns auf Sie!

Wir freuen uns über Ihr Interesse an der XCMG. Bitte füllen Sie das folgende kurze Formular aus. Sollten Sie Schwierigkeiten mit dem Upload Ihrer Daten haben, wende Sie sich gerne per Email an recruiting@xcmg-europe.de.