Responsibility for the service and aftersales business in the Mobile Crane segment
Ensuring quality and process compliance of all service and maintenance activities
Identifying and reporting deviations or quality fluctuations in services or products, and supporting root cause analysis
Documenting service and maintenance activities and actively contributing to continuous product and service improvement
Close collaboration with customers to capture machine and operational requirements in the Mobile Crane segment
Managing and optimizing internal service processes and interfaces (e.g., spare parts, logistics, engineering)
Service technician for mobile cranes (m/f/x)
ESS/Krefeld
Full-time
Permanent employee
Your mission
Your profile
Solid knowledge in the field of (mobile) cranes
Experience in maintenance, repair, and service processes for large machinery and equipment (hydraulics, electrics, mechanics)
Experience in customer service and collaboration with sales, product, and service organizations
Technical qualification (e.g., mechatronics technician, industrial mechanic, electrician) or comparable background
Entrepreneurial mindset, hands-on mentality, team spirit, and strong customer orientation
Willingness to travel for on-site customer assignments, fluent German (written and spoken), good English skills are an advantage
Why us?
Exciting tasks in an international, growing company in the construction machinery sector
Numerous development and training opportunities
Flat hierarchies, short decision-making paths, and a modern working environment
A collaborative team culture with a strong focus on innovation
Attractive working conditions supporting a healthy work-life balance
International environment with room for initiative and impact
About us
Welcome to XCMG, one of the world’s largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving, and road construction equipment for customers in the construction, mining, and energy industries.
At our Krefeld location, four subsidiaries are represented. In addition to the European headquarters, XCMG Europe GmbH, the site also hosts dedicated companies for research and development, strategic purchasing, as well as sales and service. Together, we drive investments and innovation forward.
With us, you will have the opportunity to contribute your professionalism and expertise while developing further in an intercultural and forward-looking environment.